Refund Policy

For refund questions, contact SOV17 at hello@sov17.tech. If your purchase was processed by Paddle, Paddle may assist with payment-provider and Merchant-of-Record handling.

First subscription charge

For a first paid subscription charge, you may request a refund within 14 days of purchase if the product does not meet your expectations or you subscribed by mistake.

Renewals

Renewal charges are generally non-refundable once the renewal period has started. You can cancel future renewals before the next billing date from the checkout or billing-management flow when available, or by contacting SOV17 support.

Exceptions

SOV17 may approve refunds outside this policy when required by law, when a duplicate charge occurs, when access was not provided after a successful payment, or when there is a confirmed billing error.

How to request a refund

• Email hello@sov17.tech.
• Include the product name, account email, purchase date, and reason for the request.
• Do not send full card numbers or sensitive payment credentials.

Processing time

Approved refunds are submitted to the payment provider promptly. Bank and card-network processing times may vary.